The offer and sale of products on this "Silvianheach.com" website are regulated by the following general conditions of sale.
The products purchased on "Silvianheach.com" are sold directly by AVV srl with headquarters in Milan (MI), via dei Valtorta 48 20127, Rea: MI - 2590518, C.F. and P.iva Vat no. 09414361213.

1. Applicability of these conditions of sale
1.1) These general conditions of sale regulate exclusively the offer, forwarding and acceptance of purchase orders of products on "Silvianheach.com" between users of the aforementioned sites and the seller.
The general conditions of sale do not regulate the supply of services or the sale of products by subjects other than the seller who are present on "Silvianheach.com" through links, banners or other hypertext connections. It is the user burden to check the conditions of sale, before submitting orders and purchase products and services from subjects other than the seller. AVV srl is not responsible for the provision of services by third parties other than itself or the conclusion of electronic commerce operations among "Silvianheach.com" users and third parties.
1.2) Through the "Silvianheach.com" sites, the seller offers for sale the products and carries out its electronic commerce activity exclusively towards its end users who are "consumers", or any natural person who acts with purposes not referable to their own commercial, entrepreneurial or professional activity, possibly carried out.
The seller, therefore, reserves the right not to follow up on orders from subjects other than the "consumer" or in any case to orders who do not comply with his commercial policy.

2. Conclusion of the contract between consumer and seller
2.1) The languages ​​available to conclude the contract with the seller are: Italian and English.
2.2) Purchase requests from countries not included among those indicated cannot be accepted.
2.3) The consumer who intends to make a purchase order of one or more products on "Silvianheach.com", in order to conclude the purchase contract must fill in the order form in electronic format and transmit it to the seller, electronically , following the related instructions.
2.4) The order form contains a postponement to these General Conditions of Sale and the information on the right of withdrawal, as well as a summary of the information on the essential characteristics of each orderly product and the relative price (including all taxes or taxes applicable), accepted means of payment and methods of delivery of the products purchased, shipping and delivery costs, conditions for the exercise of the right of withdrawal and the methods and times for the return of the products purchased.
2.5) Before proceeding with the purchase of the products, by transmitting the order form, the consumer is required to carefully read the general conditions of sale and the information on the right of withdrawal, may also print, memorize or reproduce a copy for personal use.
Before proceeding with the transmission of the order form, the consumer can identify and correct any errors of data entry.
The consumer, by sending the order form, declares that he has understood and accepted the content of the same, as well as the general conditions of sale and use, the privacy policy, the legislation on the right of withdrawal. Failure to accept these contents involves the inadmissibility of the order.
2.6) Product prices could be subject to updates. The consumer is required to check the final sale price before submitting the relevant order form.
2.7) The contract is concluded when the seller receives, electronically, the order form, after verifying the correctness of the order data.
2.8) Once the contract is concluded, the seller will take charge of the purchase order.
2.9) The order form will be archived at the seller database for the period of time necessary for the evasion of orders and in any case in terms of the law. The consumer can view the orders made, by accessing his profile and consulting the appropriate section.
2.10) The seller reserves the right not to run the purchase orders that are incomplete or incorrect, who do not give sufficient guarantees of solvency or in the event of unavailability of the products. In these cases, the seller will inform the consumer by e-mail that the contract is not completed and that the seller has not followed the purchase order, specifying the reasons.
If the products presented on "Silvianheach.com" are no longer available or for sale at the time of the last access to the site or the sending of the order form, it will be the attention of the seller to communicate to the consumer, promptly and in any case within fourteen (14) days from the day following the one in which the order was transmitted to the seller, the possible unavailability of the products ordered. In the event of forwarding the order and price payment form, the seller will reimburse the relative sum, without being required to any further compensation.
2.11) After the contract, the seller will send to the consumer, by e -mail, a receipt of the purchase order, which will report the information already contained in the order form (postponement to general conditions of sale and information on the right of withdrawal, The information relating to the essential characteristics of the product and the detailed indication of the price, the means of payment, the right of withdrawal and the delivery costs).

3. Characteristics of the goods on sale
3.1) On "Silvianheach.com" only original products are offered for sale.
3.2) The essential characteristics of the products on "Silvianheach.com" are presented within each product sheet. However, the images and colors of the products offered on sale may not be exactly corresponding to the real ones due to the effect of the internet browser and the monitor used.
3.3) All products are equipped with an identification card fixed with disposable seal. In order to exercise the right of withdrawal, the card and the seal must not be removed.
The seller, in the event of exercising the right of withdrawal, has the right not to accept the return of the products that are without the card or that have been altered in their essential and qualitative characteristics or that have been damaged.

4. Payments
4.1) The methods of payment of the price of the products and the relative shipping and delivery costs are indicated in the order form and constitute an integral part of these conditions of sale.
4.2) In the event that the payment by credit card is chosen, the financial information (for example, the credit/debit card number or the date of its deadline) will be sent, through encrypted protocol, to Banca Sella or to others Banks, which provide the related remote electronic payment services, without third parties, in any way, having access to it. Furthermore, this information will never be used by the seller except to complete the procedures relating to the purchase for which they are conferred and to issue the relative reimbursements in the event of any return of the products, following the exercise of the right of withdrawal, or if It is necessary to prevent or report to the police forces the commission of fraud on "Silvianheach.com". The price for the purchase of products and shipping costs, as indicated in the order form, will be charged at the time of purchase.

5. Shipping and delivery of products
The shipment of the products ordered on "Silvianheach.com" takes place by express courier.
Delivery times only include working days and do not provide for holidays.
The site should automatically recognize the country from which you are connecting.
You can change the country to which you want to send by clicking on the shipping link.
The order must be made directly from the website of the country where it will be delivered. The orders placed by the site of a country other than that of destination, or to an address not accepted by our courier (postal boxes and detention mail), will be automatically deleted.

6. Right of withdrawal
For regulation relating to the right of withdrawal on www.silvianheach.com go to the appropriate section by clicking here.

7. Times and reimbursement methods
For information relating to the times and methods of the provision of reimbursements click here.

8. Privacy
8.1) The consumer can obtain information on the processing of personal data by accessing the privacy policy.
8.2) The general conditions of use also contain important indications on the processing of personal data of users and on the security systems adopted.
8.3) For any other information on Privacy Policy, you can contact the following e -mail address directly: Silvianheach@aravfashion.it

9. Applicable law and dispute solution
9.1) The general conditions of sale are regulated by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the Consumer Code, with specific reference to the legislation on distance contracts and by the Legislative Decree 9 April 2003 n. 70 On certain aspects concerning electronic commerce.
In the case of disputes between the seller and each end user, the competence forum is that of Treviso.

10. Edit and update
The general conditions of sale can be modified, also in consideration of any regulatory changes. The new general conditions of sale will be effective from the date of publication on the site.

11. Customer support
The consumer can request any information through our assistance services: contact customer service
It is also possible to contact the seller, by e-mail to the following e-mail address: Silvianheach@aravfashion.it

12. Preorder

The preorder guarantees the reservation by the buyer of one or more items not yet available upon payment immediately. The orders purchased in preorder are evaded within a period of time ranging between one and three months. At the time of the evasion, the buyer will receive a update communication via email.